Imagine this: You’ve ordered the most perfect subscription box filled with tantalizing treats and can’t wait for it to arrive. You count down the days till it’s delivered.
But then it arrives (late, grrr), you open it, and it’s nothing like you thought? In fact, it’s the exact opposite of what you wanted.
We’ve all been there. We feel frustration, disappointment, and the urge to cancel, right? And rightfully so.
As a subscription-based business, how can you avoid this scenario and keep your customers coming back for more?
Subscription-based services have exploded in popularity. This we know without a doubt. People want planned meal kits and glamorous beauty boxes and binge-worthy streaming services and innovative online learning platforms.
We want it all!
But here’s the million-dollar question: How can subscription businesses manage delivery schedules to ensure customers get the products they want on time, every time?
Delivery schedules for subscription businesses are the backbone of success. The make-or-break factor is delivering products to customers promptly, avoiding the pitfalls of delayed or missed deliveries.
Otherwise, businesses risk facing the wrath of customer dissatisfaction. Scathing reviews. An avalanche of cancellations. Bad ratings.
So, how can you ace managing order delivery for subscription businesses and keep your customers singing your praises?
One strategy is to empower customers with the choice of delivery frequency. Let’s say you’re a meal kit service – why not offer weekly, bi-weekly, or monthly deliveries? This flexibility allows customers to pick a schedule that aligns with their lifestyle and budget. And it helps businesses manage inventory and reduce waste.
It’s a win-win!
(But wait, there’s more!)
Communication is the beating heart of managing order delivery for subscription businesses. How do you keep customers informed and feeling they are valued?
That’s the next strategy – clear communication that customers value. Send email notifications, SMS alerts, or in-app messages that provide real-time updates on delivery status. This transparency builds trust and loyalty while tackling potential issues head-on.
Subscription success wouldn’t be complete without a reliable shipping and logistics partner.
So another strong strategy is choosing a partner with a stellar track record of on-time delivery and the ability (and willingness!) to tackle unexpected delays or challenges.
When you use technology to track shipments and monitor delivery performance, you allow your business to anticipate potential issues and take proactive action.
And we can’t forget the cherry on top: an unforgettable customer experience.
Check out these statistics from Price Waterhouse Cooper:
73% of all people point to customer experience as an important factor in their purchasing decisions
32% of all customers would stop doing business with a brand they loved after one bad experience
71% of consumers say they’re unlikely to buy if a company loses their trust
You can dazzle customers with exquisite packaging, impeccable product presentation, and top-notch customer service. But what matters most is offering customers what they want, then they want it, for a price that suits them.
And then backing up the offering with action.
But this is often the most challenging part of subscription management. And when done wrong, it’s not just costly in terms of customer acquisition and retention. It keeps businesses stuck in damage control, siphoning away value time, resources, and money.
That’s why automation is so important. Automation takes away these problems and makes schedules for subscription businesses rock solid.
Enter LISA BusinessPro, the knight in shining armour of delivery schedules for subscription businesses. In collaboration with Microsoft Dynamics 365 and Azure stack, LISA BusinessPro helps you conquer challenges by configuring delivery schedules, managing sales delivery orders, and streamlining warehouse and transport capabilities.
You can harness the power of product entitlements, event-based triggers, Azure IoT sensors, and Microsoft Dataverse to elevate your subscription business till it reaches legendary status.
Mastering delivery schedules for subscription businesses is your ticket to triumph.
By offering flexible delivery options, maintaining open communication, partnering with a dependable shipping and logistics provider, and creating a magical customer experience, you’ll keep customers delighted and coming back for more.
As the subscription economy continues to thrive, those who prioritise managing order delivery for subscription businesses will be perfectly poised for unparalleled success.
So, are you ready to write your subscription success story?