Open Vacancy

Customer Success Consultant

Provide expertise in the planning, construction and execution of the design, testing, training and delivery of new products, product features, bugs or functional workarounds for gaps across all Bluefort products spanning multiple platforms and products (Microsoft and non-Microsoft). Apply industry, business and customer-specific functional knowledge to ensure customer success and satisfaction. Be involved in manual testing and the design and curation of automated tests and test suites. Track defects to closure and keep defect repository up to date.

Tasks and Responsibilities

  • Discuss and analyse requirements and feedback from other consultants and partners implementing or supporting Bluefort software products
  • Assist Bluefort first line support to triage issues
  • Create functional designs for new product features
  • Suggest workarounds for Product Gaps
  • Set up and coordinate all the testing activities for all Bluefort Products, including manual testing for new features and bug fixes and the design of automated test scripts to be implanted by developers
  • Assist in the creation of standardised procedures
  • Actively organise and facilitate workshops, in-house seminars, webinars, and knowledge transfers with clients and Business Consulting Team members
  • Assist the Product Manager in prioritising new features and bug fixes in the back-log
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing

Skills, Qualifications & Work Experience

  • Experience in consulting, QA and similar roles
  • Familiarity with Agile frameworks
  • Ability to document and troubleshoot errors
  • Excellent communication skills
  • Attention to detail
  • Analytical mind and problem-solving aptitude
  • Strong organisational skills
  • Degree in Computer Science, Engineering or a related field
  • Experience in business/financial applications such as ERP systems will be considered an asset

The successful candidate will benefit from:

  • Flexible working conditions
  • An attractive remuneration package based on qualifications and work experience
  • A variety of extras over and above the remuneration package which includes Health Insurance & Life Insurance

Perks

  • Flexible & Remote Working
  • Attractive Remuneration Package
  • Health Insurance
  • Life Insurance
  • Travel Insurance

Our excellent HR team is supplemented by a list of Bluefort approved recruitment agencies. Therefore any correspondence from unapproved recruiters is not appreciated. If your agency is interested in joining the official Bluefort Recruiter’s Program (BRP), kindly contact us.

Apply Here

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